F.A.Q.
(01)
How can I track my order?
All orders are dispatched within 48 hours and delivered within 2-4 business days. A confirmation email is sent to you by our logistics company once the order has been dispatched.
(02)
How do I cancel my order?
Once an order is placed and dispatched, it cannot be cancelled.
(03)
How can I replace my items?
All our products are non-exchangeable and non-returnable, unless damaged or defective. To replace damaged or defective items, write to us at care@delvebeauty.in within 48 hours of receiving the product (after which the product is not liable for exchange). Don’t forget to attach your order invoice and a picture of the damaged product.
(04)
What is the expected time period for a refund to be successful?
All approved refund credits will be made in the original Method of Payment within 7 working days. The same will reflect in your bank statement if paid online.
(05)
Do you ship internationally?
Unfortunately, we currently don't ship to countries outside India! However, we're in the process of expanding across the international market.
(06)
Are the products completely safe?
We firmly believe that gentle, non-toxic formulas is the way forward today. We have FDA licenses, and we’ve had our products dermatologically tested, the results of which show that our products are as safe as water when applied to your hair and skin.